Knowledgebase

In order to send and receive E-mail through your website hosted with FastWebEngine, you can configure Outlook as your E-mail client with the following required settings. This step-by-step tutorial will demonstrate how to make the necessary changes so that you will be sending and receiving E-mail quickly and conveniently.  Start by configuring Outlook to check E-mail services hosted by FastWebEngine - Let's begin:

Step 1:

(1) Open Outlook and select the Tools button and navigate to the E-mail Accounts selection. This will open up a new dialog box.

Step 2:

Select the Add a new e-mail account option in the E-mail Accounts dialog.

Step 3:

On the Server Type window, select the POP3 option.

Step 4:

The Internet E-mail Settings (POP3) window will be where most information will be filled in the text boxes provided.

1. Under User Information section enter your First Name and Last Name (e.g. John Doe).
2. Enter your E-mail address in the E-mail Address text box (e.g. yourusername@yourdomain.com)
3. Under the Logon Information section enter your full E-mail address as your User Name.
4. Enter your password in the Password text box
5. Under the Server Information section enter the following addresses:
   
   
   1. Incoming mail server (POP3): mail.yourdomain.com
   2. Outgoing mail server (SMTP): mail.yourdomain.com
6. When you have entered all of the information required, move on to step 5 below.

Step 5:

1. While in the E-mail Accounts dialog window, press the Test Account Settings... button. The Test Account Settings dialog window will open and Outlook will test the settings you have configured.
2. If everything was entered correctly, you should see green check marks and the status message Completed.
3. Click the Close button on the Test Account Settings dialog if it does not close automatically.
4. Click the Next button at the bottom right corner of the E-mail Accounts dialog window.
5. Click the Finish button at the bottom right corner of the E-mail Accounts dialog window.
6. Congratulations, your new account is configured properly.

Potential Issues:

If you follow this tutorial and are unable to send E-mail, you may have to configure Outlook to send E-mail using Port 587. For more information click on the following link to review this tutorial:

Configure Outlook 2003 E-mail To Use Port 587 With Authentication

While some ISPs will allow you to configure Outlook to use Port 25 for sending email, many may restrict this port setting. If you have configured Outlook to use Port 587 and are still unable to send E-mail, you may have to use your Internet Service Provider's Outgoing E-mail Server ("SMTP" or Outgoing Server Setting in "Step 4" above). Please contact your Internet Service Provider to learn about their recommended outgoing configuration settings in order to send E-mail.