30 day money back guarantee

FastWebEngine provides a thirty (30) day money back guarantee for first-time, new hosting accounts (domain registrations excluded). Our standard policy guarantees a risk-free experience for trying our web hosting services.

How To Submit Your Request

If during the first 30 days after account activation you find our hosting services do not meet your needs, simply follow these steps:

  1. Submit a Support Ticket to our Billing Department requesting the 30 day money back guarantee. We will submit payment to your Credit Card on file and notify you of the transaction.
  2. Once your request has been processed, please login to your Client Portal account and submit a cancellation request.
Please Note: If you have previously signed up for an account, then cancelled and signed up again, or if you have signed up for additional accounts, you will not be eligible for a refund. FastWebEngine does not issue partial refunds or credits for early cancellations beyond our thirty (30) day satisfaction guarantee. Account holders that have been suspended for violating our Terms of Service (TOS) or Acceptable Use Policy (AUP) are not eligible for our thirty (30) day money back guarantee.
  • 4 Users Found This Useful
Was this answer helpful?

Related Articles

When and how often am I billed?

Monthly Payment Option For clients that have chosen a "monthly" payment option, FastWebEngine...

Do you support ColdFusion or Active Server Pages?

FastWebEngine does not support ColdFusion or Active Server Pages (ASP).  We do provide full...

Do you permit adult-themed or oriented websites?

No, we do not permit adult-themed/oriented websites. Hosting adult related content (e.g. video,...

Help-my website has been suspended

If your website has been suspended, this is typically the result of one of the following reasons:...