Help-my website has been suspended

If your website has been suspended, this is typically the result of one of the following reasons:

  1. Your invoice(s) is overdue and/or unpaid
  2. Your account has exhibited Abuse of the Server

(1) Invoice(s) is Overdue and/or Unpaid

Your account may be suspended due to non-payment for services.  For clients that have chosen a "monthly" payment option, FastWebEngine will process payment on the day that your order was placed.  Subsequent payment processing will occur one month from the previous due date. If payment is not made within fourteen (14) days of your invoice due date, your account(s) may automatically be suspended. If credit card payments are unable to be processed (i.e. transaction(s) are declined due to inactive and/or expired credit cards, incorrect billing details, etc.) alternative payment is due within fourteen (14) days. If alternative payment is not made after 14 days, your account(s) will automatically be suspended.  After twenty-on (21) days of non-payment FastWebEngine may terminate your account and turn any outstanding balance over to collection. 

(2) Abuse of the Server

Abuse of the Server includes, but is not limited to, any of the following:

  1. Scripts used that consume extensive system resources (Discussion Forums, Chat Rooms, Mass Mailers etc.).
  2. Scripts that are used to maliciously attack the server, FastWebEngine network and/or other servers and networks.
  3. Scripts that are used to send unsolicited bulk email (UBE) or unsolicited commercial email (UCE) — e.g. SPAM.
  4. ANY script relating to IRC including, but not limited to, the use of IRC clients, IRC server software and/or bots.
  5. Hosting Pornographic material, WAREZ, and/or illegal downloads.
  6. Attempting to gain unauthorized access to any server within the FastWebEngine Network.

Under these circumstances your website may be suspended without notice pending further investigation.  Once reviewed, your website may be (1) re-activated with specific files removed, (2) re-activated without files in place, or (3) Terminated.  If an account is terminated due to abuse of the system, any and all files, logs and relavent information may be turned over to the proper authorities for further investigation.

FastWebEngine provides NO REFUNDS for terminated accounts due to abuse of the system.  There may be additional administrative fees invoiced in order to repair any damages incurred on the server.

Terms of Service

Our Terms of Service can be accessed in the menu at the bottom of the page. Please review for further information.

  • 18 Users Found This Useful
Was this answer helpful?

Related Articles

When and how often am I billed?

Monthly Payment Option For clients that have chosen a "monthly" payment option, FastWebEngine...

Help-I have lost or forgotten my password

If you have lost or forgotten your password for your Client Portal account or the DirectAdmin...

30 day money back guarantee

FastWebEngine provides a thirty (30) day money back guarantee for first-time, new hosting...