Knowledgebase

In order to send and receive E-mail through your website hosted with FastWebEngine, you can configure Outlook as your E-mail client with the following IMAP settings. This step-by-step tutorial will demonstrate how to make the necessary changes so that you will be sending and receiving E-mail quickly and conveniently. Start by configuring Outlook to check E-mail services hosted by FastWebEngine - Let's begin:

Step 1:

(1) Open Outlook and select the File button, the the Info tab, and click on the Add Account button. This will open up a new dialog box.

Step 2:

Select the second option, Manually configure server settings or additional server types in the E-mail Accounts dialog. Then press Next.

Step 3:

Under the Choose Service window, select the Internet E-mail option. Then press Next.

Step 4:

The Internet E-mail Settings window will be where most information will be entered in the form fields provided.

1. Under User Information section enter your First Name and Last Name (e.g. John Doe).
2. Enter your E-mail address in the E-mail Address field (e.g. yourusername@yourdomain.com)
3. Under the Logon Information section enter your full E-mail address as your User Name.
4. Enter your password in the Password field
5. Under the Server Information section enter the following information:
   
   
   1. Account Type: IMAP
   2. Incoming mail server: mail.yourdomain.com
   3. Outgoing mail server (SMTP): mail.yourdomain.com
      
      
6. When you have entered all of the information required, press the More Settings button and continue to step 5 below.

Step 5:

When the additional Internet E-mail Settings window opens, click on the Outgoing Server tab and check:

1. My outgoing server (SMTP) requires authentication AND
2. Use same settings as my incoming mail server

Keep the window open and click on the Advanced tab.

Step 6:

Under the Advanced tab, ensure that the Incoming and Outgoing server settings are using the designated server ports in the example image below.

• The Incoming sever (IMAP) port should be set for: 143
• The Outgoing server (SMTP) port should be set for: 587

When steps 5 and 6 are completed, press OK to close the window.

Step 7:

You will return to the Internet E-mail Settings window. You may now press the Test Account Settings button to ensure Outlook is configured correctly.

Step 8:

Outlook will open a new status window to show the process of sending a test message. If everything was entered correctly, you should see green check marks and the status message Completed. The example status window below shows a correctly configured IMAP account. Click the Close button on the Test Account Settings dialog if it does not close automatically.

Step 9:

Click the Finish button at the bottom right corner of the E-mail Accounts dialog window.

Congratulations, your new account is configured properly.

Potential Issues:

While most ISPs will allow you to use Port 587 for sending email, some may restrict this port setting. If you have configured Outlook to use Port 587 with Authentication (steps 5 and 6) and are still unable to send E-mail, you may have to use your Internet Service Provider's Outgoing E-mail Server ("SMTP" or Outgoing Server Setting in Step 4 above). Please contact your Internet Service Provider to learn about their recommended outgoing configuration settings in order to send E-mail.